Frequently Asked Questions

What is The Diabetic Shop (TDS)? 

TDS is a Singapore company that aims to encourage healthy dietary and living through quality products at affordable price.

Are the products suitable for vegetarian and/or vegans? 

How long can I store my products for? 

Different products have different shelve life, please look at the individual packaging of the products for the expiry date stated.

How do I store my products?

You may store our products in a cool dry places, away from direct sunlight. Each product have their unique way of storage, please look at the individual packaging of each products to see the best way for storage. 

When do you deliver?

What happens if there is no one to accept the delivery?

What payment method(s) do you accept?

We accept payment via credit card (Visa, Mastercard, American Express) and for local Singaporeans, PayNow is available as well.

The products I received is damaged/expired, what should I do?

We are terribly sorry for the inconvenience caused. Please contact us via Whatsapp or via email (info@diabeticshop.com.sg) to let us know!

Do you accept refunds/returns? 

We are sorry to hear that! Please take a look at our Refund Policy page for more information on refund and returns.