Refund policy

Returns
To ensure a smooth exchange or return please inform us within 3 days of products received and exchanged need to be made within 7 days.

Please email info@diabeticshop.com.sg with your name, phone number, order number, and reason for return or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Food Or Medical items can only be returned or exchanged if you receive a damaged or defective item as storage conditions are cannot be guaranteed and would be a food and safety issue if stored inappropriately.

All delivery or shipping cost associated with exchange or returns would be covered by the customers.

We will gladly accept any exchanges (except those stated above) that are fully sealed and are in the same conditioned as received within 7 days with no question asked.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Please verify your order when you received your products, The Diabetic Shop strive for 100% accuracy of all orders taken, and we want you to be satisfied with our products and service.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at order@diabeticshop.com.sg.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at order@diabeticshop.com.sg.